Written surgical report

In Malaysia, in most instances Health Information Management (HIM) /
Medical Records (MR) practitioners may only find the postoperative note documented in the medical record. The postoperative note is an operative or other high-risk procedure report documented by the surgeon after surgery in the postoperative phase. This after surgery phase is when the client leaves the Operating Room (OR) and is taken to a Post-Anaesthesia Care Unit (PACU) and continues until the patient is discharged from the care of the surgeon upon completion of the operative or other high-risk procedure and before the patient is transferred to the next level of care.

In addition to the postoperative note, a surgeon may also dictate an operative record in hospitals where dictation services are available, in Malaysia or in other countries.Some hospitals may create special forms to facilitate an operative record documentation.

Thus, it is common to find a comprehensive operative progress note documented by the surgeon written in the progress notes in the patient medical record. However, a HIM/MR practitioner may also find that the patient medical record often contains as well as a transcribed operative record. Both of this documentation is authenticated by the responsible surgeon.

HIM/MR practitioners must not be confused between postoperative evaluations documented by the surgeon with postanaesthesia evaluations documented by the anaesthesiologists.

The content for the postoperative progress notes and/or operative record will normally contain documentation as follows:

  1. patient’s vital signs and level of consciousness
  2. any medications, including intravenous fluids, administered blood, blood products, and blood components
  3. any unanticipated events or complications (including estimated blood loss and blood transfusion reactions) and the management of those events, or the absence of complications during the procedure
  4. name of the procedure and techniques associated with the performance of surgery
  5. description of other procedures performed during operative episode
  6. description of gross operative findings, including organs explored
  7. postoperative diagnosis
  8. name of operative surgeon and assistants
  9. surgical specimens sent for examination
  10. documentation of ligatures, sutures, number of packs, drains, and sponges used
  11. date, time, and signature of responsible surgeon

If your hospital is seeking a hospital accreditation status for example the Joint Commission International (JCI) accreditation status or already JCI accredited or plans for a JCI re-survey, then it is only normal to comply with the JCI Standard ASC.7.2  which requires :

(i) that there is a surgical report or a brief operative note (which may be used in lieu of the written surgical report) available prior to the patient leaving the postanesthesia recovery area to support a continuum of postsurgical supportive care, thus meeting Measurable Element (ME) 2 compliance for this standard, and

(ii) that the surgical report or a brief operative note is documented with at least the minimum six (6) elements as required by JCI Standard ASC.7.2, ME 1 (which I have already included in the list above) for the written surgical report or brief operative note in the patient’s medical record.

References :
Joint Commission International 2010, Joint Commission International Accreditation Standards For Hospitals, 4th edn, JCI, USA

Michelle, AG & Mary, JB 2011, Essentials of Health Information Management: Principles and Practices, 2nd edn, Delmar, Cengage Learning, NY, USA

17 POSSIBLE REASONS HOW ELECTRONIC MEDICAL RECORDS (EMR) might support day-to-day patient care

I stumbled upon the post “Improving Patient Care through EMRs” from the Plus91 blog by Pooja Raval who used to work for Plus91, a healthcare Technology firm developing Innovative High Quality Solutions for the Indian Healthcare Industry based in Pune. Maharashtra, India.

In her post she offers a list of reasons why Electronic Medical Records (EMRs) is  a modern revolution in the field of healthcare with all its numerous benefits to doctors that eventually can improve patient care. She listed twelve good reasons. I thought her post was pretty interesting and decided to expand on it, so it would seem a little more comprehensive. So here I have reproduced her thoughts, and expanded on her post what I think from my literature search are the extra EMR benefits.

Now I have seventeen (17) reasons!

This list (as below) has no particular order of importance, nonetheless I have retained her order in writing the 12 reasons and added on the five (5) more reasons. Click on any thumbnail image to view the presentation in the same tab of your current browser window, press Esc key to continue reading the article).

I am sure Health Information Management (HIM) / Medical Records (MR) practitioners reading this post working in an EMR workplace, will know if these 17 reasons hold water. If these reasons justify a shift to EMRs, then HIM/MR practitioners at non-EMR workplaces who still practice on paper-based medical records could view these reasons as a reason to propose a planned cut back on paper-based medical records quickly and make the swift transition to EMRs.

However, I am certain It is common for individuals to have anxiety about the transition as it represents a change in their very comfortable routine. Others may be simply “technophobic” and deplore the idea of spending any more time interacting with technology than they already have to.

One way to address these issues creating buy-in from doctors and staff is to highlight the ways in which the EMR implementation may save time and make life easier.

There is no process in the office that will not be affected – and hopefully improved – by the EMR. Communicating this in a way that emphasises the positive aspects of the change, while carefully addressing employee fears and concerns, can build excitement for the transition and ultimately ensure its success.

References :
Carolyn, KS & Laura LSO, ‘Usability: Patient–Physician Interactions and the Electronic Medical Record’, in J Stephan & MG Frank (eds) 2012, Information and Communication Technologies in Healthcare, Boca Raton, FL, USA, pp. 123-144

Neil, SS (ed.) 2011, Electronic Medical Records A Practical Guide for Primary Care, Humana Press, New York, USA

Pooja,  R 2011, Improving Patient Care Through EMRs, viewed 22 August 2012, <http://technology4doctors.blogspot.com/2011/03/improving-patient-care-through-emrs.html>

Prathibha, V (ed.) 2010, Medical quality management : theory and practice, 2nd edn, Jones and Bartlett Publishers, Sudbury, MA, USA

The postanesthesia recovery period

The postoperative period is the last phase after the preoperative and intraoperative phases of the perioperative phases, when anaesthesia providers care for the surgical patient by assessing the patient after recovery from anaesthesia.

During the postoperative period, patients are recovering from anaesthesia and surgery.  In a tertiary care hospital, the postanaesthesia care unit (PACU) is staffed to monitor and care for patients who are recovering from the immediate physiologic effects of anaesthesia and surgery during this postanaesthesia recovery period.

Patients in the PACU are monitored according to a hospital policy stating the standards for postanaesthesia care during the postanaesthesia recovery period intended to encourage quality patient care. A hospital policy stating the standards for post anaesthesia care will apply to postanaesthesia care in all locations (Ronald and Manuel, 2011).

Recording of monitoring data according to standards and anaesthesia practice parameters, provides the documentation to support discharge decisions.

The ongoing, systematic collection and analysis of data on the patient’s status in recovery in the PACU support decisions during this unique transition period, about moving the patient from delivery of anaesthesia in the operating room to the less acute monitoring on the hospital ward and, in some cases, independent function of the patient at home.

Health Information Management (HIM) / Medical Records (MR) practitioners need to be aware that monitoring findings are entered into the patient’s medical record by written or electronic entry.

Patients are discharged from the PACU (or recovery monitoring is discontinued) by one of the following specific PACU discharge criteria (JCI, 2011) using discharge scoring systems which may vary in your hospital but certain general principles are universally applicable (Ronald and Manuel, 2011) :

  1. “the patient is discharged (or recovery monitoring is discontinued) by a fully qualified anaesthesiologist or other individual authorised by the individual(s) responsible for managing the anaesthesia services” (JCI, 2011), and who accepts responsibility for discharge of patients from the PACU
  2. “the patient is discharged (or recovery monitoring is discontinued) by a nurse or similarly qualified individual in accordance with postanaesthesia criteria developed by the hospital’s management, and the patient’s record contains evidence that criteria are met” (JCI, 2011)
  3. “the patient is discharged to a unit which is capable of providing postanaesthesia or postsedation care of selected patients, such as a cardiovascular intensive care unit or neurosurgical intensive care unit, among others” (JCI, 2011)

HIM/MR practitioners also need to be aware that the time of arrival and discharge from the recovery area (or discontinuation of recovery monitoring) is recorded.

If your hospital is undergoing a hospital accrediation process from for example by the Joint Commission International (JCI), then documentation of postanaesthesia care is measured through JCI Standard ASC.6 which states that “Each patient’s postanaesthesia status is monitored and documented, and the patient is discharged from the recovery area by a qualified individual or by using established criteria.” For hospitals  undergoing a hospital accreditation process or re-applying for accreditation status by the JCI, then JCI Standard ASC.6 and its three (3) Measurable Elements (MEs) that measure postanaesthesia care must be fully met during the survey process.

With this background about the postoperative period when anaesthesia providers care for the surgical patient by reassessing the patient after recovery from anaesthesia in a PACU of any tertiary care hospital, and the requirement of a hospital accreditation standard like that of the JCI Standard ASC.6, the HIM/MR practitioner’s role with regards to postanaesthesia documentation in the medical record would be to verify if the medical record contents for a patient include, (i) a postanaesthesia evaluation note, which is a progress note documented by any individual qualified to administer anaesthesia in the an the appropriate section of a common pre- and postanaesthesia evaluation note, and (ii) a separate recovery room record.

A postanaesthesia evaluation note (Michelle and Mary, 2011) includes :

  1. “patient’s general condition following surgery”
  2. “description of presence/absence of anaesthesia-related complications and/or postoperative abnormalities”
  3. “blood pressure, pulse, presence/absence of swallowing reflex and cyanosis”

After the completion of surgery, patients are taken to the recovery room where the anaesthesiologist and recovery room nurse are responsible for documenting a PACU or recovery room record.

Postoperative documentation – the recovery room record, regarding the discharge of the patient from the postsedation or postanaesthesia care area (e.g., recovery room) adapted from Michelle and Mary (2011) includes :

  1. “patient’s general condition upon arrival to recovery room”
  2. “postoperative/postanaesthesia care given”
  3. “patient’s level of consciousness upon entering and leaving the recovery room”
  4. “description of presence/absence of anaesthesia related complications and/or postoperative”
  5. “abnormalities (may be documented in progress notes)”
  6. “monitoring of patient vital signs, including blood pressure, pulse, and presence/absence of swallowing reflex and cyanosis”
  7. “documentation of infusions, surgical dressings, tubes, catheters, and drains”
  8. “written order dated, timed  and authenticated for example by the anaesthesiologist releasing patient from recovery room” is documented in the surgeon’s orders according to hospital policy stating the standards for post anaesthesia care
  9. “documentation of transfer to nursing unit or discharge home”, also according to hospital policy stating the standards for post anaesthesia care

HIM/MR practitioners, do take note that anaesthesiologists sometimes document the postanaesthesia evaluation progress notes on a special form located on the reverse side of the anaesthesia record, so  no documentation elements are forgotten.

Here is a graphic of the types of anaesthesia care documentation found in the medical record for any surgical patient when anaesthesia providers care for the surgical patient through the preoperative, postoperative, and intraoperative phases of the perioperative period (you can view a larger image by clicking on the image below which will open in a new tab of your current browser window).

I believe I have covered all the required surgical information documentation for anaesthesia care required in a medical record with this post on anaesthesia care

References :
Joint Commission International 2010, Joint Commission International Accreditation Standards For Hospitals, 4th edn, JCI, USA

Michelle, AG & Mary, JB 2011, Essentials of Health Information Management: Principles and Practices, 2nd edn, Delmar, Cengage Learning, NY, USA

Ronald, DM & Manuel, CP Jr 2011, Basics Of Anaesthesia, 6th edn, Elsevier Saunders, Philadelphia, PA, USA

JCI Standard MCI.20 – Aggregate data and information support patient care, organisation management, and the quality management program

Hospitals seeking accreditation status or planning for an accreditation re-survey process for example, accreditation status from the Joint Commission International (JCI), must ensure that their aggregate data and information supports patient care, organisation management, and their hospital quality management program.

Image credit : A representation of data found @ http://www.celframe.com/blogs/ by Jer Thorp, a data artist

Health Information Management (HIM) / Medical Records (MR) practitioners and their HIM/MR department in hospitals are responsible for aggregate data based on performance and utilisation by collecting, retrieving, compiling, calculating, analysing, and reporting descriptive health care statistics regarding for example admission, discharge, and length of stay of patients which are used internally by hospitals to describe the types and numbers of patients treated, that is patient-centric data which is directly related to the patient population treated.

The primary purpose of collecting patient-centric data is to provide factual numerical information using automated computer systems or manually.

HIM/MR practitioners play a vital role in collecting and verifying patient-centric data and are responsible for monitoring operations and overseeing the processes at their hospital which generate the patient-centric data. HIM/MR practitioners must accept that their role is most important as hospital statistics provide a benchmark upon which decisions are made to operate and manage the hospital.

The factual numerical information is used for clinical and management decisions making by summarising them into descriptive statistics.  Descriptive statistics summarise a set of data from the descriptive health care statistics and prepared into various presentation techniques and tools (e.g., bar graphs, pie charts, line diagrams, and so on) which help give meaning to statistics. In addition to reporting the number of patients treated, HIM/MR departments will also calculate rates and percentages of deaths, autopsies, infections, and so on.

Ongoing aggregate data and information related processes based on performance and utilisation that support patient care in a hospital, will meet the requirement of the JCI Standard MCI.20, ME 1.

It is common for hospitals to generate monthly and annual reports that describe the number of patients treated and the types of services delivered. This transformed-based data are used to prepare for example an annual report for the board of directors.  This report is used to make decisions that impact hospital operations and planning. Aggregate data and information used in this way to support organisation management, meets the requirement of the JCI Standard MCI.20, ME 2.

I shall end this post here and continue more on the JCI Standard MCI.20 in another post. I think the aspect of data quality is most important and deserves another post.

References :
Joint Commission International 2010, Joint Commission International Accreditation Standards For Hospitals, 4th edn, JCI, USA

Michelle, AG & Mary, JB 2011, Essentials of Health Information Management: Principles and Practices, 2nd edn, Delmar, Cengage Learning, NY, USA

How safe is safe for the future of Electronic Health Records?


It’s late sunday afternoon, I was reading news feeds. One feed struck me as worthy of sharing on this blog this instance. I hope you like the Photoshop graphics I swiftly assembled to prepare along for this post.

A Bloomberg report, citing a privacy blog Dissent Doe reported that  hackers were able to access electronic medical records and emails belonging to the Surgeons of Lake County, a medical practice in Libertyville, Illinois, USA.

The hackers holding the data for ransom, demanded the practice to pay ransom money for a password to access the encrypted.The blog reported the practice declined to pay, it shut down the server and notified authorities but was clueless whether the practice was eventually able to access its Electronic Health Records (EHRs), or if it did, how did they do it.

This disturbing new trend emerging serves as a warning that unpredictable things can happen to data once it’s digitized when hackers (criminals) try to exploit the healthcare industry’s shift to digital healthcare information.

Also from this article, it quoted Bloomberg which reported two cases involving pharmaceutical prescription systems in 2009 and 2008, and also several cases prior to 2008 related to outsourcing practices.

In 2009, the Virginia Prescription Monitoring Program was hacked and hackers demanded $10 million from the state of Virginia (USA) after he or she claimed to have stolen and encrypted personal and prescription drugs for 8.3 million patients. Another hacker in 2008  demonstrated he or she had personal information on a few dozen members of the prescription-drug benefits manager Express Scripts and demanded ransom money, but never got the ransom demanded from this company. Four years earlier to 2008, several California hospitals were blackmailed after outsourcing their medical transcriptions overseas.

The Obama Administration is aggressively expanding the use of EHRs that it strongly believes is fundamental to reforming the U.S health care system. Billions of dollars worth of grants have been announced to help hospitals and health care providers implement and use EHRs. Many hospitals around the world have also moved the EHR way.

Criminal activities I am now quoting from this article, may seem one small event or events in an isolated area far away in the U.S and may not seem especially noteworthy, but it may offer the first tangible warning of a larger problem developing as the shift to digital medical records begins in U.S in a big way and even here on Malaysian shores as our hospitals begin to move the EHR way. I think hackers holding healthcare data for ransom may be described as a canary in a coal mine for the future of EHRs.

Abridged by R. Vijayan from the orginal article “Hackers Hold Health Data Hostage” by John Pulley for Nextgov, August 11, 2012